Trying to complain: the impact of self‐referencing on complaining intentions

This paper introduces the Theory of Trying to complaining behaviour, and argues that complaining intentions can be explained by the model. Moreover, we model propensity to self‐reference (SR) as a moderating variable, and suggest that the effects of the causes to complaining intentions depend on the SR‐level held by consumers. A sample of undergraduate business students participated in the study, where the goal was to get a better understanding of complaining intentions. Our study provides new and additional insights in the drivers of complaining by also taking dispositional personality differences into consideration. The results demonstrate that boundary conditions for main‐effect models like the theory of trying can be fruitfully addressed through the notion of individual differences. The research documented that customers' propensity to complain systematically differed as a function of their level of self‐referencing. This is both good and bad news to managers. The good news is that a proportion of the customers rely less on their previous experiences in the complaining domain when they form intentions to complain. The bad news is that some others do. The obstacle is that managers cannot tell by the look if they are talking to an individual with high or low propensity to self‐reference. As the customer base contains both types case could be taken in designing marketing communication campaigns that target the groups differently.     

Geographic distance and corporate acquisitions: signals from IPO firms

This paper examines acquisitions of firms after they have undergone initial public offerings (IPOs). Combining insights from information economics with recent research on geographic distance in various market settings, the analysis investigates whether the presence or absence of different signals on IPO firms has an impact on the geographic proximity of acquirers. The central proposition we develop and test is that specific characteristics of IPOs—venture capitalist backing, investment bank reputation, and underpricing of issued shares—convey signals on these firms, which can facilitate acquisitions by more remote acquirers who are more likely to face the risk of adverse selection. Copyright © 2011 John Wiley & Sons, Ltd.     

农村金融发展对收入分配的机制分析与实证研究

在分析金融发展影响收入分配的传导机制的基础上,选择1978～2009年相关指标对城乡收入差距中金融发展因素进行实证研究。实证结果显示,农村金融发展规模、农村金融发展效率和农村金融发展结构等指标与农村经济发展的关系密切,但影响效果各有不同。当前,农村金融发展必须坚持以科学发展观为指导,按照统筹城乡经济金融协调发展的根本要求,继续深化农村金融体制改革,努力消除农村金融抑制,优化农村金融发展结构,建立适应社会主义市场经济发展根本要求的农村金融体系。     

强制首诊和双向转诊——神木“全民免费医疗”的下一步

在＂强县扩权＂背景下,2009年3月神木县启动＂全民免费医疗＂政策,实现了基本医疗服务的城乡一体化。这一制度与其在教育、就业、养老等方面的新政一样,不断探索着资源型城市实现基本公共服务均等化的新思路。本文通过对神木县＂全民免费医疗＂实施以来的居民满意度及制度运行状况的调研,指出神木医改中存在的主要问题：（1）神木县农村三级卫生服务网络不健全,乡镇卫生院作用发挥有限,医疗资源浪费与短缺并存;（2）为解决过度医疗问题而出台的控制医疗费用的细则在实际运行中效果欠佳。基于此,我们建议实行＂守门人＂制度,引入强制首诊和双向转诊制度,并设计出双向转诊和费用报销的程序及其配套制度,以期为神木医改出现的问题提供解决方案,同时为其它地区实现基本公共卫生服务均等化目标,提供一个有益的借鉴。     

广播供电系统内高压柜双电源自备投装置的故障处理和分析

随着广播电视工程的扩建升级,高科技广播电视导航设备得到了普及应用。供电系统在供应设备电能使用方面的作用越来越显著。现代广播电视供电系统要求开关柜保持良好的功能状态,设置自检测或自报警功能模块,提前发出系统感应到的异常信号。     

中国人的儒道互补人格及其内在变动机制

新近不断上演的许多社会冲突事件，折射出了中国传统文化沉淀的人性内涵，尤其是哪些与中国传统儒道互补文化紧密相关的典型的人格特征。儒道互补人格的形式、内容及其特征受限于儒道互补文化的整体特征，形成了一个二而为一的有机体系。人物心理传记法及心理测量法的研究结果均表明：中国人的人格特征显现出了道中有儒、儒中有道的儒道互补的格局。在上述研究的基础上，通过对王安石和嵇康的比较心理传记学分析，进一步探讨了儒道互补人格的内在机制，结果发现：儒道互补人格的变动机制与社会环境、个人独特的性格及内在理想三者间的互动有关。     

Sewers,wastewater and newspapers: the early environmental debate on water pollution in Turku,Finland, 1887–1934

Abstract

A century ago, city dwellers became increasingly aware of urban environmental problems caused by the waste products of industry and the growing population. Like elsewhere in Europe, water pollution became an acute issue also in the city of Turku, in south west Finland, The sewer system built after 1895 discharged all the municipal and rapidly increasing industrial wastewater untreated into the River Aura in the centre of the city, As a result, the quality of the river water worsened rapidly, and the first complaint on this was published in the local newspaper in 1899. In this study we document the press debate on river water quality and wastewater problems in the local newspapers of Turku for the period from 1887 to 1934, when the plan for a wastewater treatment plant was finally completed (the plant was, however, not built until 1966). The failure of the city administrators to present any solution to the river pollution problem caused the first major public environmental debate in the city at the turn of the 20^th century. Our results show that (1) sewers were recognized by newspapers as the primary cause of worsened river water quality, (2) the necessity of a wastewater treatment plant was understood long before the actual plan was drawn up, (3) the local industries were hardly ever criticized in public for water pollution, and (4) the initiative for improvements was considered to be the responsibility of the city administrators. The debate in the local press was often hectic, many decades before the 1960s, when the environmental debate is commonly said to have started.     

基于个体差异的报童群体决策研究

通过实验研究群体决策和大五人格对报童订购的影响。研究表明大五人格中开放性维度能很好地预测个体和群体决策者的订购行为。在个体实验中，开放性越高的个体更不易产生锚定效应，其他四种人格特性与锚定偏差无显著关系；在群体实验中，群体的开放性得分均值、群体中高开放性成员所占的比例与锚定偏差呈负相关关系。通过比较两种实验结果，发现群体锚定倾向明显小于个体锚定倾向，而群体决策并没有优于个体决策。该研究结果对企业人员招聘、构建决策团队及降低决策偏差有一定参考价值。     

高职软件技术专业"双证制"课程改革

根据信息产业对软件技术人才的需求状况,分析了软件技术专业的就业方向和应具备的职业能力,指出了专业的核心课程,并从我国高等职业教育课程改革入手,提出了具体的软件技术专业外包和测试两个方向双证制课程改革的解决方案。